Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. If an Answer is helpful, please click " Accept Answer" and upvote it. If you just add the mailbox to the account in the profile (in the advanced settings of the account), then private messages are hidden.Īlso, never hide the shared mailbox from address book, if you run hybrid (at least not until everyone has it up and running in their Outlook).Īnd if you have performed the steps above still no help, you could also try creating a new shared mailbox and migrate the data to the new one to see if any difference. If you do that, you basically use the email address of the shared mailbox, but authenticate with your user at account setup. I found a related thread here, you could take a reference: Outlook shared mailbox not showing all mailsīottom line: Never add mailboxes to the account in the profile in Outlook, but rather add another account to the profile.
If yes, I would suggest you try adding this shared mailbox as additional account to test again, steps can refer to this link Verify the resource is not hidden from the GAL or has the. Add myself to the group within seconds the Group mailbox and Calendar appear in my OWA. Verify mail apps and licenses are properly enabled on user's account in EAC. Hi is the shared mailbox located? Are you using on-prem Exchange or online or hybrid?Īnd are you using this way to add the shared mailbox? Steps Taken: - Verify user has membership in the Group I'm looking at.
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